Privacy Policy

At For Hosting (a ZARZA brand) we respect your privacy. This policy explains what data we process and how.

1. Data we collect

• Contact and billing data: name, email, phone and data needed to provide and bill the Service.
• Technical data: server logs (IP addresses, timestamps) needed to operate, secure and debug the platform.
• Communications: the messages you send us by email or WhatsApp.

2. How we use the data

To provide the Service, process payments, offer support, ensure platform security and comply with legal obligations. We do not sell your data.

3. Cookies and analytics

This website is static and uses no third-party trackers or advertising cookies. Fonts are served from our own domain (not from third parties). If we add analytics in the future, it will be privacy-respecting and reflected here.

4. Third parties

We may use providers for specific functions: the datacenter infrastructure provider, the payment processor, and WhatsApp (Meta) when you choose to contact us through it. Each handles your data under its own policies.

5. Content hosted by customers

Data our customers store on their sites is the customer's responsibility as data controller; we act as processor of the infrastructure that hosts it.

6. Retention

We keep data while the service relationship exists and for the periods required by applicable legal, accounting and security obligations.

7. Your rights

You may request access, rectification or deletion of your personal data by writing to human@forhosting.com.

8. Security

We apply reasonable technical and organizational measures to protect data, including encrypted connections and RAID 1 mirrored storage. No system is 100% infallible.

9. ForHosting VOICE: the phone system and its app

VOICE is For Hosting’s cloud phone system: its web panel, its API and the “VOICE” app for iPhone and Android. Everything above in this policy also applies to VOICE; this section adds what is specific to telephony.

What data we process. The call log (calling and called number, date, time, duration, extension and how each call ended); voicemail messages and their automatic transcription; call recordings, only if the owner of the phone system turns them on — they start off, and every recording is announced to both parties; account and extension data (name, email and phone number); and, from the phone where the app is installed, an installation identifier, the last IP address it connected from and its notification token. The app does not read the phone’s contacts or location, and it carries no advertising or analytics tools.

What for. To connect and route calls, ring the phone even when the app is closed, store and transcribe voicemail, show you your call history and notifications, charge calls to the public telephone network when they apply, and for the security and operation of the service. We do not sell this data or use it for advertising.

Who else processes it. Apple (APNs) and Google (Firebase Cloud Messaging) receive the notice of each incoming call, with the caller’s number and name, so the phone can show it before you answer. Cloudflare hosts the entry point to the API, stores the voicemail and recording audio, and runs the models that transcribe voicemail and create greetings with a synthetic voice. The telephone carriers we interconnect with receive the number and the audio of calls that come in or go out through the public network. Apple and Google process the purchases you make in their stores. Accounts, purchases and notifications are managed by ZARZA’s customer portal (elportaldelcliente.com).

Encryption. What the app sends and receives travels encrypted: the API over HTTPS, call signaling over TLS and audio with DTLS-SRTP. It is not end-to-end encryption: audio is decrypted in our phone system so it can be routed, including on a call between two VOICE users. Calls that come in or go out through the public telephone network travel between our phone system and the carrier unencrypted, as is usual on that network.

How long. The call log is kept for as long as the account exists. A voicemail message, until you delete it: it spends 48 hours in the trash and is then deleted, audio included; each mailbox keeps up to 50 messages. Recordings last as long as the phone system’s plan says (3 to 28 days), and 90 days for those requested during a call or made in a conference room; their transcriptions and summaries, the same. The phone system’s technical logs are deleted after 30 days for routine entries and after 90 for warnings; the history of configuration changes is kept, like the call log, for as long as the account exists. Deleted data may remain for a while in backups, which are used only to restore the service.

If the purchase expires or is cancelled. The account is suspended and its data is kept, so you can reactivate it or restore it on another phone with the same store account. Your VOICE number is not assigned to anyone else.

Deleting your account. You can ask for your VOICE account to be deleted with all its data — call log, voicemail, recordings, transcriptions and linked phones — by writing to human@forhosting.com from your account’s email address. A VOICE number is never reused; a Costa Rica number returns to our inventory after 90 days.

10. Changes

The version in force is always the one published on this page, with its update date.

11. Contact

human@forhosting.com · WhatsApp +506 8863 9000.